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Terms and Conditions

This Policy was Updated on 31st August 2024

  1. Introduction
    Welcome to the Zura website. These terms and conditions ("Terms") govern your use of our website and the purchase of our products. By accessing or using our website, you agree to comply with these Terms. Please read them carefully before making a purchase.

  2. Eligibility
    By using our website, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract. If you are under 18, you may use our services only with the involvement of a parent or guardian.

  3. Account Registration
    To make a purchase, you may be required to create an account on our website. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

  4. Orders and Payment
    All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion. Prices for our products are listed on the website and are subject to change without notice. Payment must be made at the time of purchase using the payment methods provided on our website.

  5. Shipping and Delivery
    We partner with third-party delivery services to ship your orders. Delivery times may vary depending on your location and the availability of products. For Normal Shipping 4-7 Days is to be considered. While we strive to dispatch orders promptly, there may be delays due to factors beyond our control. We will keep you informed of the status of your order.

  6. Returns and Exchanges
    Products can be returned or exchanged within 10 days of receipt, provided that the product seal remains intact. To process a return or exchange, an unboxing video must be submitted as proof. Please contact our Customer Service to initiate the process. Once the returned product is received and inspected, an exchange will be processed accordingly. A note that shipping costs are non-refundable. Once Processing is complete it may take 3-10 Working Days to reflect the amount back in source. 

  7. Use of the Website
    You agree to use our website for lawful purposes only. You are prohibited from using the website in any manner that could damage, disable, overburden, or impair our services. You are also prohibited from attempting to gain unauthorised access to any part of the website or the accounts of other users.

  8. Intellectual Property
    All content on the Zura website, including text, images, logos, and designs, is the property of Beyond Basic Concepts LLP or its content suppliers and is protected by Indian and international copyright laws. You may not reproduce, distribute, or use any content from our website without our prior written consent.

  9. Limitation of Liability
    To the fullest extent permitted by law, Zura and Beyond Basic Concepts LLP shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of the website or the purchase of our products. This includes, but is not limited to, any errors or omissions in content, loss of data, or any other loss or damage incurred as a result of using our services.

  10. Indemnification
    You agree to indemnify and hold harmless Zura, Beyond Basic Concepts LLP, its affiliates, and employees from any claims, damages, liabilities, or expenses arising out of your use of the website, violation of these Terms, or infringement of any intellectual property or other rights.

  11. Governing Law
    These Terms and any disputes arising out of or related to the use of our website or purchase of our products shall be governed by and construed in accordance with the laws of India. Any legal action or proceeding shall be brought exclusively in the courts located in Bhopal, Madhya Pradesh, India.

  12. Changes to These Terms
    We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of the website after any changes constitutes your acceptance of the revised Terms.

  13. Contact Us
    If you have any questions or concerns about these Terms and Conditions, please contact us at:

    Zura
    +91-8236049050

Consent

By using our platform, registering an account, or making a purchase, you acknowledge and agree to our Terms and Conditions.

Cancellation Policy

Orders can be cancelled within 24 hours of placing them. To request a cancellation, please contact our Customer Service as soon as possible. Once an order is dispatched, it cannot be cancelled, but you may return the product according to our return policy. If a cancellation request is made within the allowed time, we will process a full refund.

Return & Exchange Policy

Products can be returned or exchanged within 10 days of receipt, provided that the bottle seal remains intact. To process a return or exchange, an unboxing video must be submitted as proof. Please contact our Customer Service to initiate the process. Once the returned product is received and inspected, an exchange will be processed accordingly. Note that shipping costs are non-refundable.

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